Privacy Policy
How we collect, use and protect your personal data.
Last updated: August 2026
1. Who We Are
HTB Bathrooms ("we", "us", "our") is a tile and bathroom retailer at Unit A1 D, Bounds Green Industrial Estate, London, N11 2UD. For data enquiries contact us at [email protected].
2. What Data We Collect
We may collect the following information when you use the website, contact us, or place an order:
- Name, email address, phone number
- Postal address (for delivery purposes)
- Enquiry and message content
- Order, delivery, payment and refund information processed through the checkout provider
- Browser and usage data when optional analytics is enabled
3. How We Use Your Data
We use this information to respond to enquiries, process orders, arrange delivery or collection, provide customer support, improve the website, and where applicable meet legal or accounting obligations. We do not sell personal data.
4. Cookie And Storage Choices
We store your preference choices in your browser. Essential local storage supports features such as saved products, recently viewed products and your checkout session. Optional analytics and external-content services are off until you choose them. You can change your choices at any time using .
If you enable analytics, Google Analytics records limited site events such as product views, search submissions, add-to-cart actions, checkout starts, email or phone lead intent, promotion selections and generic JavaScript errors. We do not intentionally send search text, email content, phone numbers, form contents or error messages in these events.
5. Service Providers
We use service providers only where needed to run the website or provide a service you request:
- Cloudflare provides website hosting and security infrastructure.
- Snipcart provides checkout when you open the basket or start a purchase. It processes the information needed to complete that transaction.
- Google Analytics is loaded only if you enable analytics.
- Google Maps, Google Places reviews, Google Fonts and Font Awesome are loaded only if you enable external content.
- Chatbase is loaded only if you enable external content and choose to open customer support chat.
External providers may process technical information such as your IP address and browser details under their own privacy notices. Opening a social, map, email, phone or sharing link may also transfer you to your chosen service or device provider.
6. Data Retention
We retain personal data only for as long as needed for the relevant enquiry, order, support request or legal obligation. Provider-specific retention is governed by the applicable provider terms and settings.
7. Your Rights
Under UK GDPR you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at [email protected].
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.