Frequently
Asked Questions

Yes, our showroom is at Unit A1 D, Bounds Green Industrial Estate, London, N11 2UD. You're welcome to visit and see our full range in person. Opening hours: Monday–Friday 07:30–17:30, Saturday 08:30–17:30, Sunday 10:00–16:00.

Yes - use the Contact page or call 02080755557 and our team will put together a quote for your project, including tiles, adhesive and any accessories you need.

Unwanted goods may be refunded within 28 days of collection or delivery. Tiles may be returned in full cartons from the same shade stock, limited to 10% of the total tile purchase. Trims and other non-chemical products may also be returned. Adhesive, grout, chemical products, and special-order products cannot be returned. Special-order products are non-cancellable, non-refundable, and non-returnable from the point of sale; additional orders incur a delivery charge and may take 5 to 7 business working days. All returns are subject to a minimum 25% handling charge. Check items on delivery and report damage within 48 hours.

Yes, we offer trade pricing and dedicated accounts for builders, tilers, developers and interior designers. Visit our Trade page or call us on 02080755557 to find out more.

Matt tiles have a flat, non-reflective finish that hides footprints and watermarks - great for floors and high-traffic areas. Glossy tiles reflect light, making spaces feel larger and brighter, and are popular for walls and bathrooms. Both finishes are available across most of our tile ranges.

Many of our tiles are suitable for both floor and wall use - check the "Suitable for" field on each product page. Floor tiles are generally heavier, so always ensure your wall substrate is strong enough to support them and use the correct adhesive.

For most large-format porcelain tiles, a 2–3mm grout gap is standard. Rectified tiles can be laid with a 1.5mm gap. For natural stone or handmade tiles, a wider 5–10mm gap is typical. Our team can advise on the best gap for your specific tiles.

Measure the length and width of your area in metres and multiply them together to get the square meterage. Add 10% for standard cuts, 15% for more complex layouts, and 20% for diagonal patterns. Use our free Tile Calculator for a precise figure.

Our outdoor and patio tile range is specifically selected for frost resistance and outdoor use. Indoor tiles are not rated for outdoor conditions. Look for "Outdoor" in the product category or ask our team if you're unsure.

In-stock items are typically dispatched within 48 hours. Delivery times vary by location but most orders arrive within 3–7 working days. See our Delivery page for full details.

Yes - Click & Collect is free from our Bounds Green showroom. Your order will be ready within 1–2 working days of confirmation.